Expat Insurance Support

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  • How to contact IMG

    IMG's website offers a simple contact form. Use the link to navigate to the website: https://www.imglobal.com/ and click CONTACT in the top right corner. A menu will drop down with the company's cu...

  • How to manage your IMG policy online

    Though it's not required, IMG highly recommends that you create a "MyIMG" account. MyIMG is the company's member portal where their customers can submit and manage claims, update their contact info...

  • How to apply for an IMG policy

    According to their website, "IMG is an award-winning provider of global insurance benefits and assistance services. For more than 25 years, we have enabled our members to worry less and experience ...

  • What to do in an emergency with IMG

    If you are involved in a health emergency abroad, get the injured person to a hospital immediately.  Either call an ambulance, or coordinate transportation to the hospital of choice of the injured ...

  • How to transfer your Cigna policy to a new broker

    What do I need to transfer my policy? In order to transfer your Cigna policy you will need two things: your policy number and the new broker's agent code. Feel free to reach out to support@expatins...

  • How to renew or change your Cigna policy

    Renew or change a policy If you have registered a credit card with Cigna, then you will automatically be billed on the renewal date of your policy. If you have not registered a credit card with Cig...

  • How to file a Cigna claim

    First steps Before you receive medical care from Cigna Global, precertify the procedure to make sure your insurance policy covers the treatment. In order to file a claim with Cigna, first contact u...

  • How to precertify a medical event with Cigna

    How to precertify In order to receive insurance coverage for almost any type of medical treatment, you must precertify beforehand. This is to ensure that your policy covers the intended procedure a...

  • How to contact Cigna

    Contact Cigna Insurance Cigna Global is a large, international insurance company, and as such they have different hotlines depending on where the customer is located. Below is the contact details f...

  • How to manage your Cigna policy online

    Cigna online portal Cigna Global operates a Member Plan online. In this customer area, you can  View your policy documents, including your certificate of insurance and Cigna ID cards for all benef...