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Claims

38 support articles

How to File an International Health Insurance Claim

Instructions for how to file a health insurance claim abroad International health insurance claims are done very differently than what you may be used t...

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What travel policy do you recommend to me for a short term basis?

Short-term travel insurance options for someone looking to get covered We offer over 50 different travel policies, so this is not a comprehensive list b...

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How does the US medicare system work if you are living abroad?

Help for older US Expats living abroad Medicare Medicare does not cover you abroad for part A and B, the two main components of the care. However, there...

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What does Usual Customary and Reasonable mean?

What do UCR rates mean for insurance policies. When insurers allow you to use any hospital worldwide you will see the words "Usual, Customary, and Reaso...

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How are direct pays handled compared to reimbursement claims?

Nearly all claims in Latin America are out of pocket. One major difference with health coverage through international insurers is that you will almost a...

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How to contact Allianz

How to contact Allianz Allianz has a multilingual helpline staff available 24 /7 to handle day to day policy enquiries and support you during emergencie...

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Who is VUMI?

Basic information for VUMI insurance group Please note, we are not VUMI, we are Expat Insurance, an independent insurance brokerage. If you are not our...

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What to do in an Emergency with GeoBlue

If you are involved in a health emergency abroad, get the injured person to a hospital immediately. Either call an ambulance or coordinate transportatio...

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How to precertify a medical event with GeoBlue

GeoBlue members benefit from GeoBlue’s ability to pay contracted doctors and hospitals directly for services. This capability equals better access to ca...

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How to file a GeoBlue claim

GeoBlue - Filing Claims Filing claims with GeoBlue is fairly direct, and the easy-to-use client portal has all the claim instructions. You will need to...

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How to File Claims with VUMI

Know What To Do From the Start For all VUMI claims, including consultations, in-patient services, medications, and anything else medically related, ther...

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What to do in an emergency with BMI

If you are involved in a health emergency abroad, get the injured person to a hospital immediately. Either call an ambulance, or coordinate transportati...

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What RedBridge plans do you offer and how do I get quotes?

RedBridge Insurance policy offerings RedBridge offers a wide variety of insurance products. They have a third-party network in Latin America, making dir...

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How to File Claims After a Precertified Medical Event with RedBridge Insurance

Process Your Claims & Get Your Reimbursement Quickly The claims process is done much differently with international insurance than what you may be used...

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How to File a Claim with Redbridge

Process Your Claims & Get Your Reimbursement Quickly The claims process is done much differently with international insurance than what you may be used...

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What to do in an emergency with Vumi

If you are involved in a health emergency abroad, get the injured person to a hospital immediately. Either call an ambulance, or coordinate transportati...

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What to do in an emergency with Cigna

If you are involved in a health emergency abroad, get the injured person to a hospital immediately. Either call an ambulance, or coordinate transportati...

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How to manage your Cigna policy online

Cigna online portal Cigna Global operates a Member Plan online. In this customer area, you can View your policy documents, including your certificate of...

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How to contact Cigna

Contact Cigna Insurance Cigna Global is a large, international insurance company, and as such they have different hotlines depending on where the custom...

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Health insurance claim document list

Our list of documents needed for a typical claim in Mexico Expat Insurance has compiled a list of documents that global insurers commonly request to pro...

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What to do in an emergency with IMG

If you are involved in a health emergency abroad, get the injured person to a hospital immediately. Either call an ambulance, or coordinate transportati...

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What to do in an emergency with RedBridge

If you are involved in a health emergency abroad, get the injured person to a hospital immediately. Either call an ambulance, or coordinate transportati...

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How to contact RedBridge

RedBridge was founded in 2010 in Barbados, and their corporate headquarters are in Coral Gables (Miami), Florida. Registered address Administrative Offi...

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What to do in an emergency with Allianz

If you are involved in a health emergency abroad, get the injured person to a hospital immediately. Either call an ambulance, or coordinate transportati...

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How to file an Allianz claim

In order to file a claim, first email us at claims@expatinsurance.com . Let us know what is happening so that we can make sure you get your claim proces...

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How to precertify a medical event with Allianz

In order to file a precertify a medical even, you will need to log in to the Allianz MyHealth portal . Claims are reported and filed here, and you can a...

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How to precertify a medical event with Azimuth

Azimuth Precertification Pre-notification is required for the following procedures: Inpatient Admission, Surgical procedures, Labor/Delivery, Chemo and/...

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What to do in an emergency with Azimuth

If you are involved in a health emergency abroad, get the injured person to a hospital immediately. Either call an ambulance, or coordinate transportati...

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How to file an Azimuth claim

How to file Azimuth does not have a member portal like most of our other providers. In order to file a claim with Azimuth, you will need to email ( val@...

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How to dispute a VUMI health claim or ruling

If you are unhappy with a decision made by VUMI, there is an official process you can follow to resolve disputes. This will involve gathering documents...

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How to dispute a RedBridge health claim or ruling

If you are unhappy with a decision made by Redbridge Insurance, there is an official process you can follow to resolve disputes. This will involve gathe...

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How to dispute a Morgan White health claim or ruling

If you are unhappy with a decision made by Morgan White, there is an official process you can follow to resolve disputes. This will involve gathering do...

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How to Contact GeoBlue

For emergencies, questions about your policy, and other concerns, you can contact GeoBlue's Customer Service. Be sure to have your policy number on hand...

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How to File a BMI Claim

For all BMI claims, including consultations, in-patient services, medications, and anything else medically-related, there is a time limit of 180 days fr...

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How to Contact BMI

Depending on what services you are looking for, there are several ways to contact BMI by phone, email, and WhatsApp. General Inquiries Toll-Free Phone:...

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How to File Claims with Morgan White

In order to file a claim with Morgan White, you must first fill out a claim form. You would have received a claim form, and additional information, with...

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How & When to Precertify with Morgan White

Non-emergency health procedures must be precertified In the event of non-emergency medical event, the insured or the admitting physician must submit a p...

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Checklist for Claims

International claims are very different than how claims were handled in your home country. As the client, you are now responsible for collecting and sub...

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Applications

8 support articles

Medical Conditions Offer List

This list is used by brokers to quickly reference your existing condition insurability. Do note that everyone's medical risk is unique; just because one...

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What policies have good maternity benefits for families?

Looking for expat family insurance? Check out this guide. When planning a family abroad, clients typically are looking for maternity benefits within a c...

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How to apply for a BMI policy

BMI has nearly fifty years of experience in the Latin American and Carribean markets and have developed a suite of products that cater to resident citiz...

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How to apply for a Cigna policy

Cigna Global offers insurance policies to global professionals, families, retirees, and students across the globe. According to their website, Cigna Glo...

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How to apply for an international health insurance policy

Guide to applying for international health insurance Applying for international insurance can be a complicated process due to a process called underwrit...

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How to manage your Allianz policy online

Digital access Allianz Worldwide offers its clients an online portal of digital services for members called MyHealth. Log in to your member area in MyAl...

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How to apply for an Allianz policy

There are three ways to contact Allianz if you are interested in applying for an Allianz policy as an expat. By phone at +353 1 514 8480 Requesting a ca...

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How to apply for a Morgan White policy

Morgan White International offers its policy documents online here . From the About page , select your region: Caribbean Islands or Latin America . From...

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Policy Changes

24 support articles

What happens if I lie on my health insurance application?

Why you should not lie on your health insurance application to get a better offer. First of all, this is fraud. It is illegal, and the insurance provide...

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Everything you need to know about insuring preexisting conditions

Have a condition you want covered with international insurance? Check out this guide Important Note The first thing to say is that if you do have a pree...

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How to get general support from Expat Insurance

Find out how to get support from our agency for sales, claims, renewals, and more.. Use our live chat in the bottom right of this article We will respon...

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VUMI Procedures

Instructions for all of VUMI's procedures to help you with your policy Please note, we are not VUMI. We are Expat Insurance, an independent insurance br...

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How to contact VUMI

Vumi Contact Instructions If we are your broker, please contact us before contacting Vumi. Vumi handles the majority of their support through their brok...

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How to renew or change your GeoBlue policy

About six weeks before your policy is set to expire, GeoBlue will send you an email (if your email address is on file, which is usually the case) indica...

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How to transfer your GeoBlue policy to a new broker

GeoBlue Broker Transfer Many potential clients message us saying they already have a policy with one of our insurance providers and simply want to trans...

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How to transfer your BMI policy to a new broker

BMI Broker Transfer Many potential clients reach out to us saying they already have a policy with one of our insurance providers and simply want to tran...

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How to extend an IMG travel policy

How to renew or extend an IMG travel policy To start, IMG will email you before the expiration date of your policy to see if you want to renew, and to p...

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A Guide to Health Emergencies

Instructions on what to do in a health emergency abroad This guide will help you prepare for what to do in an emergency situation that ends up in hospit...

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How to meet the Costa Rica travel requirements?

What plans do you have that meet the Costa Rica travel requirement? At the time of this writing, you will need a special insurance policy or be vaccinat...

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How to renew or change your Cigna policy

Renew or change a policy If you have registered a credit card with Cigna, then you will automatically be billed on the renewal date of your policy. If y...

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How to transfer your Cigna policy to a new broker

What do I need to transfer my policy? In order to transfer your Cigna policy you will need two things: your policy number and the new broker's agent cod...

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How to renew or change your IMG policy

In order to renew your policy with IMG you just need your certificate number and your date of birth or effective date for the policy. Once you have thos...

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How to transfer your Morgan White policy to a new broker

BMI Broker Transfer Potential clients of Expat Insuranec often message us saying they already have a policy with one of our insurance providers and simp...

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How to transfer your Trawick policy to a new broker

In order to transfer your Trawick policy to a new broker you will need to draft a letter to the Trawick home office at info@trawickinternational.com req...

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How to renew or change your Allianz policy

Allianz does not have a customer portal so you will need to wait for your renewal documentation to arrive in your email before starting the process of r...

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How to renew/extend or change your Trawick policy

In order to renew or extend your policy with IMG you just need your certificate number and the email address registered to the policy. Once you have tho...

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How to get help from the Expat Insurance brokerage

Find out how to get support from our agency for sales, claims, renewals, and more.. Use our live chat in the bottom right of this article We will respon...

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How to manage your Azimuth policy online

In order to manage your Azimuth policy online, simply navigate to their ARS Client Center . If it is the first time you have accessed the online portal,...

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How to dispute a GeoBlue health claim or ruling

If you are unhappy with a decision made by GeoBlue, there is an official process you can follow to resolve disputes. This will involve gathering documen...

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How to transfer your IMG policy to a new broker

In order to transfer your IMG policy to a new broker you will need to draft a letter to IMG requesting the transfer be made. You will need a few things...

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How to transfer your Azimuth policy to a new broker

In order to transfer your Azimuth policy to a new broker you will need to draft a letter to the Azimuth home office at service@azimuthrisk.com requestin...

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How to dispute a Cigna health claim or ruling

If you are unhappy with a decision made by Cigna and believe that they denied coverage erroneously, there is an official process you can follow to resol...

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Provider Support

2 support articles

How to contact Morgan White

For customer service, you can contact Morgan White (MWG) International at the numbers below MWG International is a division of Morgan White Group. MWG h...

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How to contact Azimuth

Azimuth Risk Solutions, LLC is based in Indianapolis, Indiana. Their corporate office is 8520 Allison Pointe Blvd, Suite 220, Indianapolis, IN 46250 USA...

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International Health Insurance

2 support articles

The difference between Travel Medical and International Health Insurance

Travel insurance is meant to cover people abroad or outside their service area for short periods of time whereas international medical insurance is a mo...

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Who is RedBridge?

Here are some important facts about RedBridge insurance company. Main Entity as listed in conditions of coverage: RedBridge Foundation Date: 2010 Corpor...

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Travel Insurance

1 support articles

How to contact IMG

IMG's website offers a simple contact form. Use the link to navigate to the website: https://www.imglobal.com/ and click CONTACT in the top right corner...

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