How to contact Allianz

How to contact Allianz

Allianz has a multilingual helpline staff available 24 /7 to handle day to day policy enquiries and support you during emergencies. They will ask for your name and policy number to identify you in the system and be able to respond to queries on your cover, your claims, etc. – so please don’t forget to have your policy number with you when you call us or to state it in your email (together with your full name) if you prefer to write.

Their main helpline, based in Ireland is +353 1 630 1301

If you would like support in another language, visit https://www.allianzcare.com/en/contact-us.html

You can call Toll-free from Canada: 1 888 825 7295. Toll-free from the USA: 1 866 266 2182. If you are located in Mexico, you can call toll free 00 1 800 514 9887.

To email Allianz, you can use medical.services@allianzworldwidecare.com or for Mexico-related inquiries, allianz.marketmanagement@allianz.com.mx.

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Last reviewed May 2026. For help with your own policy, contact Expat Insurance through the help center so our team can review your situation.