How to dispute a RedBridge health claim or ruling

If you are unhappy with a decision made by Redbridge Insurance, there is an official process you can follow to resolve disputes. This will involve gathering documents and supporting evidence in an official statement to the insurer.

The procedure by which an insured can dispute a ruling is outlined in Section VIII (8) of the Terms and Conditions of your insurance policy.

Arbitration

Any and all disputes, claims, controversies arising out of, or relating to your insurance policy or any matter that is related directly or indirectly to this insurance coverage, which cannot be resolved by the parties, shall be settled exclusively through binding, non-appealable and confidential private arbitration.

Notice requesting arbitration will be in writing via certified or registered mail, or a licensed international courier. Each party shall choose one arbitrator, and the two arbitrators shall choose an impartial third arbitrator who shall preside over the hearing. If either party fails to appoint its arbitrator within thirty-one (31) days after being requested to do so by the other party, the latter, after the ten (10) days' notice by certified or registered mail, or a licensed international courier of its intention to do so, may appoint the second arbitrator.

The arbitration shall take place and shall consider the laws of Barbados. The decision of any two arbitrators when rendered in writing shall be final and binding. The panel shall interpret this contract as an honorable engagement rather than as merely a legal obligation and shall make its decision considering the custom and practice of the applicable Insurance business and promptly as possible following the termination of the hearings. Arbitration expense shall be shared equally between the Principal Insured and the Company.

Legal Actions

No action, at law or equity to collect benefits under this Policy shall be brought forth during the sixty (60) days following the date in which the documental evidence of the claim has been submitted to the Company. No other action, at law or equity, might be brought forth for any dispute, claim or controversy arising out of, or relating to this Policy or any matter that is related or indirectly to this insurance coverage for which a binding and final decision was reached during an arbitration forum.

Help is available

If you need support in your dispute with an insurer, reach out to Expat Insurance at claims@expatinsurance.com

---

Last reviewed May 2026. For help with your own policy, contact Expat Insurance through the help center so our team can review your situation.