How to File Claims with VUMI

Know What To Do From the Start

For all VUMI claims, including consultations, in-patient services, medications, and anything else medically related, there is a time limit of 180 days from the date of service to file your claims to be paid towards your deductible, or reimbursed to you, if applicable. Claims can be submitted through your portal at MyVumiPortal.com, or by email. Let's review both options.

Filing Through Your Dashboard

Once you have registered to access your portal (your introductory email will have the login information when you purchased the policy), you will need to gather and scan the documents from the Claims Checklist and save them as either JPEG, PNG, or PDF files.

Next, navigate to the My Claims section. You will then click on the red Submit a Claim button.

Fill out the information in the pop-up window and upload your documents there. This is also where you will add your reimbursement method (we recommend ACH for fast, free deposits) and upload up to five files of your claims at a time. They can be any file type, but there is a limit of 3 MBs or less.

Filing Via Email

Again you will need to gather and scan all the documents from the Claims Checklist. Once all together, you will send all the documents to: notify@vumigroup.com, vumiclaims@vumigroup.com, and claims@expatinsurance.com with the documents as an attachment. In the subject line, put your first and last name, and policy number. In the body of the email please state what medical event the claims are being filed for; basic check-up, dermatological prevention, basic cold, etc.

VUMI will send you a confirmation email that the claim has been received. If they need additional information (which could include additional test results, clarification from a doctor, etc.), they’ll communicate either with you directly via email, or through your broker.

As always, Expat Insurance is more than happy to answer your claims questions or assist you in collecting documents.