How to dispute an Allianz health claim or ruling

If you are unhappy with an insurance provider's decision, there is an official process you can follow to resolve disputes. The first step is typically to appeal an insurance providers decision. This will involve gathering documents and supporting evidence in an official statement to the insurer.

File a complaint with Allianz

For any complaint or comment, the first point of contact is Allianz's help line, +353 1 630 1304. If it's not possible to resolve the problem over the phone, please email Allianz here: client.services@allianzworldwidecare.com
You can also write a letter to Departamento de Defensa del Cliente (Customer Advocacy Team), Allianz Care, 15 Joyce Way, Park
West Business Campus, Nangor Road, Dublin 12, Ireland.

Your complaint will be handled according to our internal protocol for complaints, which you can view below: 

(email le.mediateur@mediation-assurance.org. An online form is located at http://www.mediation-assurance.org/Saisir+le+mediateur)

Mediation

1. For any disagreement related to divergent medical opinions about a pathology or consequence of an accident, Allianz must be notified within nine weeks of the issue. Disagreements will be resolved by a physician designated in writing by you and by a physician designated in writing by us.

2. If the disagreement cannot be resolved as established in Clause 1, the two parties will attempt to resolve it through mediation, in accordance with the Model Mediation Procedure of the Center for Effective Dispute Resolution (CEDR), by which any dispute, controversy or claim in relation to the provisions of this contract or its breach, termination or invalidity will be resolved, when it involves a value of US$600,000 or less and that cannot be resolved amicably by both parties. Both parties should endeavor to appoint a mediator by mutual agreement. If the parties do not reach an agreement on the appointment of the mediator within a period of 14 days, either of the two parties, informing the other in writing, can contact the CEDR to assign a mediator.