If you are involved in a health emergency abroad, get the injured person to a hospital immediately.
Either call an ambulance, or coordinate transportation to the hospital of choice of the injured party. It is best to have one in mind you trust ahead of time, especially if you're in a rural area. Here is a list of global emergency numbers. Read our Guide to Health Emergencies.
One important thing to remember if you are hospitalized due to an emergency is that you only have a certain amount of time (usually 48 hours) to notify your insurance provider; otherwise, you will be penalized by a certain portion of your claim.
Call or email our claims manager, Barbara Palazuelos at email@example.com or send her a WhatsApp message: +52 1 415 167 0886. From there, we will assist you with your emergency and your insurance.
It's important to send an email to firstname.lastname@example.org detailing your symptoms and where you are hospitalized, so that there is a paper-trail in case of any confusion down the road.
For any additional questions or concerns, you can contact Azimuth Risk Solutions at 1-317-644-6291/888-201-8850.
Once you are in a stable condition, refer to the claim form (attached to the bottom of this article). This form lists the documents you will need to successfully submit a claim. Answer all the questions on the claim form fully and truthfully, and gather all the documents listed on page 1 of the document. (In some cases, Azimuth will ask for additional documentation.)