How to file a GeoBlue claim

GeoBlue - Filing Claims

Filing claims with GeoBlue is fairly direct, and the easy-to-use client portal has all the claim instructions. You will need to register your account in order to start. Please contact your broker if you need assistance.

You can also download the GeoBlue app to your device to file an e-claim.

• GeoBlue on Apple
• GeoBlue on PlayStore

Another option for submitting your claims is to fill out the claim form (available as an attachment to this article to download) and email it to GeoBlue: claims@geo-blue.com. Additional details for filing your claims are below.

If you need a direct-payment arrangement made with the provider, call GeoBlue directly:

• Outside the US: +1-610-254-5830
• Toll-Free Within the U.S: 1-888-412-6403

How to File a Claim

The following steps will assist GeoBlue in promptly processing your claim. Submitting an incomplete form will result in delays in the payment of your Claim.

If you did not contact GeoBlue at the time of your medical issue to arrange for direct billing and you paid for your medical expenses directly, you will need to complete the claim form and provide your support documentation in order to receive reimbursement.

Please read the following instructions about how to report health care services.

• Complete the claim form in full, answering all the questions, even if the answer is "none" or "N/A".
• Submit the provider's itemized bill for the expenses you incurred.
• If at all possible, ask for the medical bill in English. If that is not possible, the bill in its original language can be submitted and GeoBlue will translate it. Each provider’s original itemized bill should contain the following information:
1. The name of the patient receiving the service
2. The date of each service
3. The date of onset of symptoms
4. A description of each service
5. The charge for each service
• If the claim includes a request for reimbursement of prescription medication, please make sure that the medication name, form, strength, and quantity dispensed are either included on the bill or indicated on the claim form.
• If these bills were submitted to your primary health insurer first, you must include a copy of the other plans' Explanation of Benefits (EOB) when you submit your claim form.
• Submit any other supporting documentation, such as medical notes or records the provider might have given you.

Once you have the completed claim form, itemized bills, and all other supporting documentation, submit the claims to: claims@geo-blue.com.

Be sure to keep photocopies of all bills and supporting documentation until your claim has been processed. All claims have a six (6) month period from the date of the incurred expense to be filed. Anything submitted past the six (6) month period will be denied.

GeoBlue follows strict HIPPA privacy laws, therefore our agency is not able to inquire about any claims unless a HIPPA release form is submitted.

Following these instructions will expedite the payment of your claim. Contact GeoBlue or your broker if you have any questions.